Returns & Exchanges.
Period Care You Can Trust.
Your wellbeing comes before everything. Because menstrual cups and reusable pads are intimate feminine-care products, they can’t be returned or exchanged once opened — even if unused — to protect your safety and ensure every customer receives fresh, untouched period care. This keeps your cycle supported with the highest hygiene standards at all times.
Caring Support For Your Feminine Journey.
Unopened Returns Accepted.
Only unopened, unused, fully sealed items can be returned for hygiene reasons. If your product is still sealed, email indulgelimited@outlook.com with your order number for a quick returns process.
Faulty? We’ll Fix It.
If your item arrives damaged, faulty, or not quite right, don’t worry — you’re fully covered. Simply email indulgelimited@outlook.com with your order number and a photo, and a replacement or refund will be arranged quickly and with care.
Safe & Simple Returns.
Returning something shouldn’t feel complicated. As long as your item is unopened and fully sealed, you can return it with ease. You’re covered for 28 days, so you can make your decision comfortably and without pressure.
Changed Your Mind? No Biggie.
Whether you changed your mind or something didn’t arrive as expected, our easy-to-follow returns system keeps everything smooth, straightforward, and made with you in mind — just the way feminine care should be.
Returns for Reusable Menstrual Cups & Period Care.
To request a return, please contact us at:
indulgelimited@outlook.com
Please include the following information:
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Order number
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Reason for return
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Photo (if the item is faulty or damaged)
We aim to respond within 24 hours with further instructions.
Return Conditions.
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Returns are accepted within 14 days of delivery for reusable menstrual cups and other period care items
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Items must be unused and in their original packaging
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For hygiene reasons, opened items cannot be returned unless faulty
Refunds.
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Refunds for reusable menstrual cups and period care products are processed within 3–5 working days after approval
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Refunds will be issued to the original payment method
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Shipping costs are non-refundable unless the item is faulty
Important Information.
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You must notify us within 14 days of receiving your order if you wish to return it
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Once a return is approved, items must be sent back within 14 days
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We reserve the right to refuse returns that do not meet the above conditions
Legal Notice.
This policy complies with UK consumer regulations, which require businesses to clearly state return and refund terms and provide customers with a defined return period.